Shipping policy

Here is the ready-to-use content for your Shopify store’s Shipping Policy page and Legal Notice / Terms of Service page, tailored specifically for Bara House.

Page 1: Shipping Policy

Copy and paste this into Settings > Policies > Shipping Policy or create a new page under Online Store > Pages.

Shipping & Delivery Policy

At Bara House, we strive to deliver your drinkware safely, swiftly, and reliably across Pakistan.

1. Order Processing Time

  • All orders are processed within 1 to 2 business days (Monday to Saturday).

  • Orders placed on Sundays or official public holidays will be processed on the next working day.

  • You will receive a confirmation message via SMS or email once your order has been placed successfully.

2. Shipping Rates & Estimated Delivery Times

We offer nationwide delivery across Pakistan via our trusted courier partners:

Region Delivery Time Shipping Fee
Major Cities (Islamabad, Rawalpindi, Lahore, Karachi, etc.) 3 – 5 Business Days PKR 250 
Rest of Pakistan 5 – 7 Business Days PKR 250 

3. Payment Methods

  • Cash on Delivery (COD): Pay in cash directly to the courier rider upon receiving your package. Please keep the exact amount ready to ensure smooth delivery.

  • Online Payments / Direct Bank Transfer: We also accept bank transfers and card payments upon request through customer support.

4. Order Tracking

Once your package is dispatched, you will receive an automated email/SMS containing a tracking link and courier consignment number. You can track your parcel directly on the courier company’s tracking portal.

5. Delivery Verification & Address Accuracy

  • Please ensure your delivery address, landmark, and phone number are correct during checkout.

  • The courier rider will make up to 2 delivery attempts. If the parcel is unreceived or refused after multiple attempts, it will be returned to Bara House.

6. Damaged or Incomplete Shipments

We carefully inspect all items before dispatch. If your package arrives damaged or missing items:

  1. Notify us within 24 to 48 hours of delivery.

  2. Share a photo/video of the damaged product and box on WhatsApp (+92 3255878852) or email (barabazar.037@gmail.com).

  3. We will process a replacement as soon as possible.